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You’re now the person who keeps our office running — and this hub is your operating system. It gathers everything a new Director of Operations needs on day one into one place you can return to any day after: who we are, what your role owns, and the operating cadences that keep the business moving.
Prepared for Tanner Himmelman · Start date 06/29/2026 · Reports to William Janetschek & Matthew DeRose
Anything highlighted is a placeholder for a Nomad-specific detail — a name, tool, vendor, or figure. Replace each one with the real information from your manager or the Welcome Packet. Nothing here is invented company data.
Nomad Group is a New York City commercial real estate firm built on one idea: Elevated Workspaces. We help fast-moving, high-growth companies find, build, manage, and operate office space that matches their ambition — pairing tech-driven tools with a genuinely human touch. Office space, reimagined.
Real estate guidance and leasing for high-growth teams — the right space on the right terms.
Buildouts delivered with clarity and function — on time and on budget.
Maximizing the performance and long-term value of every property we steward.
The services and upkeep that keep offices running smoothly, day to day.
Flexible, move-in-ready workspace for teams that need to scale fast.
Drop in Nomad’s verified figures — these are the kind of numbers we lead with.
You don’t need to be a broker, but a working grasp of commercial real estate helps you speak the language of the team. Here’s the shape of the business Nomad operates in.
Companies rent office space under multi-year leases. Brokers represent tenants (or landlords) to find space and negotiate terms — rent, length, concessions, and the right to sublease.
Raw or dated space is turned into a working office through a “buildout.” Landlords often contribute a tenant-improvement (TI) allowance; construction management delivers the work.
Once occupied, buildings need ongoing management — financial performance (asset management) and day-to-day operations, maintenance, and services (facilities management).
Hybrid work pushed demand toward move-in-ready, flexible space — shorter commitments, fully serviced. That’s the gap Flex by Nomad fills.
Every day you’re running a live example of the product Nomad sells: a well-operated, people-first workplace. The standards you keep in our own office are the standards we promise clients.
This role is the operating backbone of the brokerage. You turn activity into insight, keep every deal moving, make brokers faster, raise the bar on client experience, and protect the culture and compliance that let Nomad scale. Eight pillars define what you own — and the daily, weekly, and monthly rhythms that follow are how you run them.
Track commissions, accounts receivable, vendor revenue, referral fees, deal profitability, broker activity, pipeline value, conversion rates, closed revenue, and team productivity.
Leadership always has a clear view of revenue, risk, and where the business is actually growing.
Map the full deal life cycle — lead → tour → proposal → lease execution → move-in — and keep every active requirement, landlord conversation, proposal, term sheet, lease review, commission item, and client deliverable organized and moving. Own it in Notion so the team stays on top of every live deal, checking in with brokers weekly.
No deal dies because of poor follow-up, loose tracking, or unclear ownership.
Create repeatable systems that make brokers faster and more consistent, and make sure the team fully adopts the tools behind them — shared templates, tour schedules, proposal formats, follow-up cadences, client recaps, post-tour processes, AI usage, Broker Tool adoption, data hygiene, and feedback loops that sharpen both internal execution and client delivery.
A scalable brokerage operating system where best practices are standardized, technology is actually used, and brokers spend more time driving deals instead of managing friction.
Own Nomad’s digital front door — keep the website accurate, current, fast, fully functional, and aligned with the pace of the business. Fix and maintain the contact form, keep content and listings up to date, coordinate updates, and manage the hello@nomadgroup.io inbox so every inbound inquiry is captured, routed, and handled promptly. Nomad’s most important landing page should always be polished, operational, and conversion-ready — no missed leads, no delayed opportunities.
Standardize what a great client experience looks like from first call through occupancy: onboarding, space books, tours, market intel, proposal strategy, vendor coordination, buildout timelines, and move-in support.
Every client feels like they are getting a polished, premium, organized experience.
Develop a standardized post-possession case study template that captures authentic stories, measurable ROI, and operational impact — the right 5–10 questions balancing storytelling, technical detail, workplace outcomes, and SEO/AEO value, turning each client experience into a high-performing content asset for Nomad.
Manage relationships with contractors, architects, furniture vendors, movers, IT/AV providers, access-control teams, cleaning companies, and other workplace partners.
Nomad becomes more than a brokerage — the operating partner that can find, build, furnish, and run the office.
Protect the business by keeping licensing, brokerage compliance, commission agreements, confidentiality, document storage, insurance, escrow/trust obligations, and approval processes buttoned up.
The company scales without creating legal, financial, or operational exposure.
Support the Flex portfolio with weekly check-ins across our six tenant accounts, making sure each space operates effectively and every tenant need is addressed — managing day-to-day requests, tracking operational tasks, overseeing billing and receivables, maintaining contract schedules, and monitoring tenant growth signals to plan ahead for renewals, expansions, and remarketing.
Build the operational structure for Nomad to scale efficiently — growth supported by clear processes, accurate controls, proactive tenant management, and disciplined execution across the Flex portfolio.
Protect and strengthen the internal culture that makes Nomad more than just a brokerage — a strong office environment, team wins worth celebrating, support through setbacks, the firm’s standards and values reinforced, and people given the structure, feedback, and opportunities to grow with the company.
A workplace where people understand what it means to be part of Nomad, feel invested in the mission, and are supported to perform, develop, and win together.
Your job as Nomad’s internal operating system, on a clock. Four running checklists — Weekly, Monthly, Quarterly, Annual — each tracking its own progress as you check items off. Weekly keeps the business tight; the longer horizons make it better.
One centralized, clean, trusted environment. Everything in the cadence below runs on these five systems.
The source of truth: active deals, SOPs, vendor contacts, client deliverables, Flex tenant notes, templates, and team resources.
The brokers’ daily workflow: requirements, tours, space books, client activity, feedback, pipeline movement, and deal status.
Commissions, AR, referral fees, vendor revenue, closed revenue, pipeline value, deal profitability, collections, and broker productivity.
Approved AI (Claude, ChatGPT) for tour prep, client recaps, proposal summaries, drafts, case studies, broker research, and SOP writing.
Every repeatable process documented: tour prep, proposals, landlord follow-up, lease execution, onboarding, vendor handoff, Flex check-ins.
A concise weekly operations report to leadership: revenue & AR status, active deal movement, stalled items, client deliverables, vendor issues, Flex tenant updates, compliance flags, and team wins / support needs.
A monthly operating review: KPI dashboard, pipeline health, broker productivity trends, tech-adoption report, client-experience gaps, vendor performance, Flex portfolio status, compliance / risk items, and the team / culture pulse.
A quarterly business operations review: what improved, what broke, what to standardize, what to automate, what risks to reduce, what tools to adopt, what revenue is being missed, and what culture / team issues need leadership attention.
An annual operations plan: company operating scorecard, revenue / KPI structure, deal-operations playbook, broker productivity system, technology roadmap, client-experience standards, vendor strategy, compliance framework, Flex operating model, and culture / team growth plan.
Leadership has better visibility, brokers are more productive, clients get a consistent premium experience, vendors are easier to manage, Flex tenants are better supported, risks are lower, and the team feels organized and aligned. The role creates leverage for the whole company — Nomad becomes less reactive, less founder-dependent, and more systemized, without losing the speed, creativity, and culture that make it special.
A measurable system that automatically reminds brokers — Tanner and the broader team — to keep communicating with clients after a deal closes. Every closed deal becomes a living relationship, not a finished file.
At a minimum, every broker runs quarterly check-ins with their tenants and clients — a critical lever for retention, relationship management, and long-term business development. Regular engagement strengthens loyalty, uncovers future opportunities, generates referrals, and surfaces changes in occupancy or workspace needs before they become active requirements.
Tracked as a KPI, it creates accountability, measures engagement levels across the team, and feeds brokers real insight from closed transactions — so we keep nurturing relationships, maximize the value of every completed deal, and capitalize on opportunities seeded today.
Consistent post-close communication, measured and accountable — turning every closed deal into the next opportunity.
Nomad publishes a market report every quarter. Don’t cram it into the final week — build it continuously on a daily, weekly, and monthly cadence so the quarter-end is just assembly and polish.
Nomad’s latest read on the NYC market — the template and baseline the team builds the next quarter from.
How to build it — the cadence
Q2 2026 game plan — 30 days to June 30
Backfill April–May data, lock the section outline, and confirm which charts and metrics make the cut. Pull last quarter’s report as your template.
Draft every narrative section against the data. Chase missing comps or figures now — not in the final days.
Assemble the full report, brand and lay it out, fact-check every number, and circulate for review.
Apply edits, finalize, and publish ahead of June 30. Archive sources and open the Q3 folder.
Tap any SOP to expand. Each one names its purpose, trigger, steps, escalation path, and SLA so nothing lives in someone’s head.
Prepare an accurate commission worksheet for review and payout processing.
Split is missing, document conflicts, house exception requested, clawback may apply, or deal economics don’t match the internal card.
Signed deal milestone or collection event that requires a commission calc.
Draft worksheet within 1 business day of trigger.
Send accurate invoices quickly and maintain a consistent follow-up cadence on open balances.
Invoice is disputed, materially aged (30+ days past due), tied to a key client relationship, or may require collections or legal action.
Approved invoice event, milestone reached, or fee now billable.
Invoice sent within 1 business day of the billable event.
Keep the office consistently stocked without emergency ordering.
Replacement item changes guest/team experience, spend exceeds approved threshold, or vendor problem affects continuity.
Weekly inventory review or item falling to reorder point.
Reorder at par level — no critical-stock gaps.
Make client events, team outings, and charity events feel intentional and execution-ready.
Spend exceeds approved range, guest sensitivity is high, landlord/client politics, or branding needs approval.
Approved event request.
Brief and budget confirmed at least 7 days before event.
Keep people records orderly, accessible to the right people, and easy to audit.
Sit down with each team member every two weeks; capture notes and action items in their file.
Policy issue, legal question, or termination sensitivity.
New hire, contractor, or exit.
File complete within 3 business days of start or exit; staff check-ins held every two weeks.
Give every new hire a confident, ready-to-work first day — and every departure a clean, secure, and respectful exit.
Involuntary or disputed exit, legal / compliance question, equipment or access not recovered, or any sensitive termination.
Signed offer or confirmed start date — or a resignation / termination notice.
Onboarding setup complete before day one; all access revoked on the exit date.
Exact formulas, split percentages, referral rules, and budget thresholds live in Nomad’s signed policy documents — those always override the general template above.
Restricted brokerage-team workspace. Sign in to request an invoice number, attach the deal docs, and submit for approval. Only the admin (Tanner) can approve and issue.
Enter your work email. Brokers can request a number and submit invoices for approval; the admin (Tanner) reviews, approves, and issues.
Not on the list? The admin can add your email under Manage broker access. Set the admin & broker emails near the top of the script
Attach the company W-9 (PDF) so it travels with every issued invoice. Placeholder — drop the real W-9 to enable it
| Invoice # | Vendor / Client | Amount | Broker | Docs | Due | Status |
|---|
Add or remove the emails allowed to submit invoices. Stored in this browser.
Build a brokerage fee calculation for any lease deal. Enter deal basics, the rent schedule, and commission rates by year — the table below auto-calculates. Once reviewed, click Create Invoice to generate a branded invoice and push it into the tracker.
31 East 32nd Street · Entire 11th Floor
| Year | Annual rent | Annualized free time | Months | Net annual rent | Rate | Commission |
|---|---|---|---|---|---|---|
| Totals | $0.00 | $0.00 | 0.00 | $0.00 | $0.00 |
The systems you’ll use daily and the reference shelf behind them. Record the specific tool and link as you get access — this becomes the single front door to everything.
Systems
Key documents
The full role handbook — add link
Billing & commission workflow — add link
How invoices are raised and approved — add link
Current office layout — add link
Active agreements and insurance — add link
Safety procedures and exits — add link
What’s covered and how to file — add link
Logos and templates — add link